This Privacy Policy describes how Kenzo Homes LLC ("Kenzo Homes," "we," "us," or "our"), a real estate brokerage located at 2121 Bethel Rd., Suite E, Columbus, OH 43220, collects, uses, discloses, and protects information about you when you visit kenzohomes.com (the "Site") or contact us through the Site.
By using the Site or submitting a contact form, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
When you submit the contact form on our Site, we collect the following information:
- Full Name
- Email Address
- Phone Number (optional)
- Inquiry Type (e.g., rental, purchase, sale, other)
- Message
1.2 Real Estate and Property Information
We may collect or receive information relating to properties and real estate transactions, including property characteristics, listing information, purchase and sale details, rental information, transaction history, tax and assessment information, comparable sales data, property valuations, and other real estate information reasonably necessary to provide real estate brokerage services.
This information may come from consumers and clients, multiple listing services (MLS), real estate databases and platforms, public records, county auditor or recorder records, transaction documents, service providers, and other lawful sources.
1.3 Mortgage, Financing, and Property-Related Financial Information
In connection with real estate services, we may receive or access property-related mortgage or financing information where lawfully available or voluntarily provided to us. This may include mortgage or lien information, financing status, estimated or reported loan balances, property tax information, purchase price, transaction amounts, prequalification or preapproval information, and other information reasonably necessary to assist with a real estate transaction.
Kenzo Homes does not collect bank account numbers, payment-card numbers, passwords, or financial-account login credentials through this website.
1.4 Sources of Information
Depending on your relationship and interactions with Kenzo Homes, we may obtain information:
- Directly from consumers and clients;
- Through the Kenzo Homes website and contact forms;
- Through MLS systems and real estate platforms;
- From public records and government sources (such as county auditor and recorder records);
- From transaction documents;
- From service providers;
- From referral sources;
- From CRM or real estate technology providers used by Kenzo Homes;
- From marketing or lead-generation providers where permitted by law; and
- From other lawful sources.
The categories of information we collect depend on the nature of your relationship and interaction with Kenzo Homes.
1.5 Information Collected Automatically
When you access our website, our hosting, security, and infrastructure providers may process technical information necessary to deliver and protect the Site, such as IP address, browser or device information, requested URL, referring information, timestamps, and network or security-related information.
The Kenzo Homes website does not currently contain Google Analytics, Meta/Facebook Pixel, or other behavioral analytics or advertising-tracking code.
2. How We Use Your Information
We use the information we collect to:
- Respond to your real estate inquiries and provide requested services
- Schedule appointments and property showings
- Communicate with you about property listings, real estate services, and market information
- Send transaction-related communications
- Send follow-up communications, reminders, and updates related to your inquiries
- Comply with applicable legal obligations
- Improve our website and services
We do not use your information for automated decision-making or profiling.
3. SMS / Text Message Communications
Mobile information, telephone numbers, and SMS consent information will not be sold or shared with third parties for their own marketing or promotional purposes.
Kenzo Homes LLC may use SMS/text messages to communicate with you regarding:
- Real estate inquiries and responses
- Appointment scheduling and reminders
- Property information and updates
- Follow-up communications related to your inquiry
- Schedule changes and confirmations
- Other communications consistent with the consent you have provided
Message frequency may vary. Message and data rates may apply.
You may cancel SMS communications at any time by replying STOP to any text message you receive from us. After an applicable STOP request, you may receive a one-time confirmation message and will no longer receive messages covered by that opt-out unless you subsequently provide appropriate consent again.
Reply HELP for assistance, or contact us at shigetaka@kenzohomes.com or (614) 356-7248.
Carriers are not liable for delayed or undelivered messages.
Consent to receive marketing text messages is not a condition of purchasing goods or services from Kenzo Homes LLC.
SMS Messaging Terms and Conditions
- We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes related to our real estate and property management services.
- You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at shigetaka@kenzohomes.com.
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have questions about your text plan or data plan, please contact your wireless provider.
- If you have questions regarding privacy, please read our Privacy Policy: https://kenzohomes.com/privacy-policy
4. Telephone and Call Communications
If you provide your phone number, we may contact you by telephone regarding your real estate inquiry. Where permitted by law and with the consent required by law, communications may be made using automated technology, artificial voice, or prerecorded voice technology.
Consent to receive such communications is not a condition of purchasing any goods or services.
5. How We Share Your Information
Data will not be sold or shared with third parties for their own marketing or promotional purposes.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share your information with service providers who act on our behalf for legitimate business operations, including:
- Form processing: Formspree, Inc. (processes contact form submissions and delivers them to our email inbox)
- Website hosting and security: Cloudflare, Inc.
- Email communications: Google Workspace (Gmail)
- Font delivery: Google Fonts, jsDelivr CDN
- CRM and transaction services (if and when engaged)
We may also disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Kenzo Homes, our clients, or others.
6. Third-Party Services and Data Processors
6.1 Formspree
Our contact form submits data to Formspree, Inc. (formspree.io), which delivers form submissions to our email address. Formspree may collect your IP address, browser information, and submission metadata as part of its form processing service. For more information, see Formspree's Privacy Policy.
6.2 Cloudflare
Our Site is hosted on Cloudflare's infrastructure. Cloudflare may process your IP address and technical request data in the ordinary course of delivering and securing our website. For more information, see Cloudflare's Privacy Policy.
6.3 Google Fonts
Our Site loads fonts from Google Fonts (fonts.googleapis.com). Google may collect your IP address and browser information when fonts are loaded. For more information, see Google's Privacy Policy.
7. Cookies and Tracking Technologies
Kenzo Homes does not currently use first-party advertising or behavioral-tracking cookies through its website code. The Kenzo Homes website does not currently contain Google Analytics, Meta/Facebook Pixel, or other behavioral analytics or advertising-tracking code.
Certain third-party services may receive technical request information when their resources are loaded on our Site (such as fonts or hosting infrastructure). Their processing is governed by their respective privacy practices. Please refer to those providers' privacy policies for details.
8. Data Retention
Contact form submissions are delivered to our email inbox and retained in accordance with our standard business records practices. We retain contact information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide real estate services, and comply with applicable legal obligations.
You may request deletion of your personal information by contacting us at shigetaka@kenzohomes.com.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our Site is delivered over HTTPS. Form submissions are encrypted in transit to Formspree.
However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
10. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
11. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request correction of inaccurate information.
- Deletion: The right to request deletion of your personal information.
- Opt-out of communications: You may opt out of SMS messages at any time by replying STOP. You may opt out of email communications by replying to any email and requesting removal.
To exercise any of these rights, please contact us at:
- Email: shigetaka@kenzohomes.com
- Phone: (614) 356-7248
- Mail: Kenzo Homes LLC, 2121 Bethel Rd., Suite E, Columbus, OH 43220
12. Ohio Residents
Kenzo Homes is a licensed Ohio real estate brokerage. If you are an Ohio resident and have questions about your personal information rights under Ohio law, please contact us using the information above.
13. Links to Other Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any external sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Kenzo Homes LLC
- 2121 Bethel Rd., Suite E, Columbus, OH 43220
- Email: shigetaka@kenzohomes.com
- Phone: (614) 356-7248
- Website: kenzohomes.com